Support for solvalhalla.com and the VALHALLA Intelligence app for iPhone is handled by a person, in the official Discord. There is no phone line and no ticket robot.
1. Reach us
Join the official Valhalla Intelligence Discord and open a support ticket, or message @ketonk on Discord. Include your member username, what you were doing, the time (UTC if you can), and a screenshot. That is usually enough to fix it on the first reply.
2. Signing in
- The app and the website use the same member account. Sign in with the username and password you registered on solvalhalla.com.
- Forgot your password? Use the recovery option on the access gate and follow the email.
- If the gate says your account is not active, your access period has ended or has not started yet. Check the Account page, then contact us if it looks wrong.
3. Alerts on your phone
- Open the Account page, find the alerts section, and turn on the alerts you want. iPhone will ask permission the first time.
- If alerts stop arriving, turn them off and on again from the Account page. This issues a fresh device registration.
- Alerts are decision support only. They can be delayed by the network or the device, and no alert guarantees any outcome.
4. Discord roles and TradingView script access
Member roles in the community are assigned automatically once your Discord account is connected from the Account page. TradingView script access is set up by hand: open a ticket with your exact TradingView username. Never send anyone your password.
5. The app itself
- Minimum iOS 15. If a page looks stale, pull down to refresh or close and reopen the app.
- If the app cannot reach the service, it shows a reconnect screen and retries. Check your connection and try again.
- For anything that looks like a bug, a screenshot and the time it happened are the two most useful things you can send.